Refund policy
PIXL Animal offers free shipping to customers worldwide on orders over 50$. Our US shipping time is 7-10 business days from the date of purchase. However, please note that we do not guarantee delivery within this time frame and are not liable for any delays caused by customs processing or other factors beyond our control. If your purchase does not arrive within 30 business days of the purchase we will refund the full amount.
All orders include tracking information. If you require expedited shipping or have any other special shipping requirements, please contact us before placing your order.
We want you to be completely satisfied with your purchase from our store. If for any reason you are not satisfied with your purchase, you may request a refund within 15 days of the receiving your order.
To be eligible for a refund, the item must be unused and in the same condition as it was when you received it. It must also be in its original packaging. You will be responsible for the return shipping costs.
Items made to order such as Custom items are not eligible for returns or refunds.
Once we receive the returned item and verify that it meets our refund policy criteria, we will process your refund within 5-7 business days. Please note that we cannot refund any shipping charges.
If you receive a damaged or defective item, please contact us within 7 days of receiving the item to initiate a return or exchange. We will cover the shipping costs for returning the item and will send you a replacement or issue a refund, as per your preference.
Please reach out to contact@pixlanimal.com for any further info.